Job
- Level
- Experienced
- Job Field
- BI, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 43.456 to 74.200€ gross/year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you analyze business processes and develop tailored CRM solutions using Microsoft Dynamics 365. You are responsible for system implementation, configuration, and optimization to enhance sales, service, and marketing processes.
Job Technologies
Your role in the team
- As a CRM Consultant, you analyze existing business processes of our clients and develop tailored solution concepts based on Microsoft Dynamics 365 Customer Engagement.
- You take responsibility for the implementation, configuration, and continuous development of CRM solutions and support our clients in sustainably optimizing their sales, service, or marketing processes.
- Implementation of customized solutions with Microsoft Dynamics 365 (Field Service, Customer Service, Contact Center as well as Sales & Marketing).
- Use of Dynamics 365 Customer Engagement and the Power Platform to implement modern CRM solutions.
- Consulting our clients on the design, optimization, and digitalization of CRM processes.
- Active support of clients throughout the entire project cycle - from requirements analysis to (international) rollout.
- Planning, conducting, and presenting workshops at professional and management levels.
- Participation in agile and interdisciplinary project teams.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- Very good understanding of the analysis and design of business and service processes.
- Basic knowledge of project management methods (traditional and/or agile).
- Structured, methodical approach to the development of technical and professional solution concepts.
- Analytical and conceptual thinking skills and strong problem-solving competence.
- Quick comprehension as well as the ability to present complex issues understandably.
- Confident, professional demeanor and excellent presentation skills.
- Team-oriented working style as well as very good German (at least B2/C1) and English skills in speaking and writing.
Experience
- Extensive experience with Microsoft Dynamics 365 CE, particularly in Field Service, Customer Service / Contact Center, or Sales & Marketing.
- Experience working with diverse clients and stakeholders in project teams.
- Experience or solid knowledge in the use of AI-based functions in the CRM environment, particularly in the context of Microsoft Dynamics 365 (e.g., Copilot, intelligent automation, analytics, or AI-powered process optimization).
This text has been machine translated. Show original
What we offer
- The opportunity to work for Microsoft Global Alliance Partner of the Year (14 years in a row), with exceptional opportunities for professional development and training (at least 80 hours per year for training and paid certifications).
- Collaboration with technically skilled and qualified colleagues worldwide.
- A dedicated career adviser supporting you in your career growth.
- Motivated and helpful colleagues who are genuinely interested in you.
- We place great importance on performance-oriented and competitive compensation and offer you an attractive salary package depending on your experience and qualifications, which is significantly above the IT collective agreement minimum salary.
This text has been machine translated. Show original
Benefits
Higher Take-Home Pay
Health, Fitness & Fun
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Avanade Österreich
Innsbruck, Vöcklamarkt, Wien, Linz
At Avanade, we are experts in delivering innovative digital and cloud services, business solutions and design-led experiences through the Microsoft ecosystem. We work closely with our clients to help them achieve their goals and objectives. Our team of experienced professionals is dedicated to providing best-in-class service and support. Contact us today to learn more about how we can help you grow your business!
Description
- Company Size
- 250+ Employees
- Founding Year
- 2000
- Company Type
- Established Company
- Working Model
- Hybrid
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)Workingconditions
4.3Culture
4.0Career Growth
4.0Engineering
4.0
CRM Consultant Microsoft Dynamics 365 CE
- Salary
- 43.456 to 74.200€ gross/yearEstimated net salary based on the gross salary in the job ad.31.681 to 48.666 € net/year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
