Job
- Level
- Experienced
- Location
- Leibnitz
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 2.345 to 3.819€ gross/month
Job Summary
In this role, you will analyze support requests for our maintenance software, process tickets, document solutions, and provide technical assistance while collaborating closely with internal teams.
Job Technologies
Your role in the team
- Support for customers of our maintenance software in 1st- and 2nd-level support (ticket system, email, phone)
- Analysis, prioritization, and structured handling of support and incident cases
- Technical support for the use of our software and IT solutions
- Documentation of errors, workarounds, and solutions (tickets, knowledge base)
- Close collaboration with development, product management, and internal IT teams
- Participation in testing, quality assurance, and further development of our systems
- Maintenance and further development of support content (FAQs, documentation, internal instructions)
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Our expectations of you
Education
- Initial technical work experience or training
Qualifications
- Basic technical understanding of IT systems, software applications, or infrastructure
- Knowledge of object-oriented programming (C#) and databases (SQL) is advantageous
- Structured, solution-oriented working style and analytical thinking skills
- Enjoyment in communicating with users and clients
- Very good German skills, good English skills (B2 or higher)
- Proficient in common IT tools (ticket systems, MS Office)
- Team spirit, initiative, and willingness to learn new things
Experience
- Experience in IT support, technical customer support, or helpdesk is advantageous
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What we offer
- No micromanagement, communication at eye level, and short decision-making processes
- Interesting field of activity in the stable future market of software for the railway industry
- International client portfolio in the DACH region and beyond
- Full-time employment (38.5 hours) with flexible working hours through our flextime model
- Targeted training and development as well as support for your growth (technical/ professional/ organizational)
- The actual salary ranges from €2,345 to €3,819 gross per month, depending on qualifications and experience (based on a 38.5-hour week). The salary is paid 14 times a year.
- Accrued overtime will be compensated in the form of time off.
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Benefits
Higher Take-Home Pay
- 🚙Poolcar
- 🏦Company Loans
- 🛍Employee Discount
- 🎁Employee Gifts
- 💵Bonus Payments
- 💰Bonus Commisions
- 🚙Company Car
- 🏝️Summer and Christmas Bonus
Health, Fitness & Fun
- ⚽️Tabletop Soccer, etc.
- 🏋🏿♂️Fitness Offers
- 🤫Relaxation Rooms
- 👨🏻🎓Mentor Program
- 🎮Gaming Room
- 🚲Bicycle Parking Space
- ♿️No Physical Barriers
- 🎳Team Events
Work-Life-Integration
- 🏠Home Office
- 🕺No Dresscode
- 🅿️Employee Parking Space
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
Food & Drink
Job Locations
About Your Employer
Boom Software
Leibnitz, Graz, Oldenburg
Boom Software is the first software manufacturer to guarantee complete customization in the field of production and maintenance management software, thus providing the greatest possible benefit to customers.
Description
- Company Size
- 50-249 Employees
- Founding Year
- 1995
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(2 Reviews)3.3
Workingconditions
3.3Engineering
3.1Culture
3.7Career Growth
3.2
B2B First Level Customer Support
- Salary
- 2.345 to 3.819€ gross/monthEstimated net salary based on the gross salary in the job ad.1.830 to 2.636 € net/month
- Location
- Leibnitz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
