Job
- Level
- Experienced
- Job Field
- BI
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.900 € gross/month
- Location
- Pinkafeld
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist employees with Microsoft D365, handle user queries, analyze system errors, and collaborate closely with internal departments and external partners on solutions and training.
Job Technologies
Your role in the team
- You actively support our employees in working with Microsoft D365.
- You are the first point of contact! As 1st Level Support, you assist our employees in resolving user issues.
- Through the internal ticketing system, you prioritize, process, and manage incoming inquiries and issues.
- You analyze (system) errors, conduct root cause analysis, and thus arrive at concrete solutions. In doing so, you actively contribute to the further development of the system.
- They coordinate the 2nd-level support with our external partners and work together to find solutions.
- They document known errors, workarounds, and processes to be able to show our employees even faster solutions.
- You actively participate in the organization and implementation of internal training sessions.
- You are regularly in contact with internal specialist departments to optimize our existing system.
- Furthermore, you will actively contribute to success when we implement Microsoft D365 at our subsidiaries.
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Our expectations of you
Education
- Completed commercial training (e.g., HAK, HAS, apprenticeship as an office clerk or similar)
Qualifications
- Career changers with a service orientation and IT affinity? WELCOME!
- Good understanding of financial and business processes (e.g., procurement, invoice verification, accounting, controlling) and interest in their digital representation in ERP systems
- IT affinity as well as enjoyment in learning new systems and supporting users in their daily work
- Strong process understanding and the ability to recognize interrelationships across different specialist areas
- Service-oriented personality with a high solution orientation and enjoyment of direct contact with internal users
- Independent, structured, and reliable working style as well as a high willingness to learn
- Strong communication skills, team spirit, and a professional demeanor when interacting with various stakeholders.
- Excellent MS Office skills as well as very good German and good English skills
Experience
- Several years of professional experience in a commercial environment, e.g., in back office, inside sales, purchasing, accounting, or a similar interface function.
- Experience with ERP systems is an advantage
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What we offer
- Stable and secure job in an internationally successful family business with long-term prospects and clear structures
- Varied activity in the ERP environment with direct user contact and close collaboration with IT, specialist departments, and external partners
- Structured onboarding as well as ongoing training and development opportunities
- Collegial working environment with an open communication and support culture
- Flexible working hours and home office options within the scope of the role (after onboarding phase)
- Notebook and smartphone (iPhone) – also for private use
- Salary: Minimum gross €2,900 per month. Depending on qualifications and professional experience, we are willing to compensate accordingly.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Austrotherm GmbH
Waldegg, Pinkafeld , Purbach
Austrotherm is a well-established Austrian company that manufactures insulation materials with its main headquarters in Wopfing and national sites in Pinkafeld and Purbach, Burgenland. The company was founded by Oswald Nowotny in Vienna as Dämmstoffe Nowotny in 1953 and today belongs to the Schmid Industrie Holding.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Construction, Real Estate, Building Services
ERP Support Specialist
- Salary
- from 2.900 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.117 € net/month
- Location
- Pinkafeld
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
