Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 41.197 € gross/year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you are the primary contact for users, assisting with intranet support, training, quality assurance, and documenting processes to ensure an optimal user experience.
Your role in the team
- First point of contact for users with questions, disruptions, and issues related to the intranet (1st level support)
- Maintenance, structuring, and quality assurance of content in the intranet in collaboration with the specialist departments
- Support for editors: Editors and users in creating, managing, and publishing content
- Conducting user training sessions
- Creation and maintenance of documentation and user guides
- Participation in the planning and implementation of further developments, releases, and technical changes
- Support in monitoring the availability, performance, and security of the intranet solution
- Reporting issues to the 2nd Level Support and coordinating with the intranet operations team
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Our expectations of you
Education
- Completed training with an IT focus (apprenticeship, HTL, etc.)
Qualifications
- Solid knowledge of intranet and content management solutions
- Dedicated, reliable, independent, and responsible work ethic
- High level of flexibility, organizational talent, and communication skills
- Criminal record clean
Experience
- Several years of relevant professional experience preferred
- Experience in editorial content management, quality assurance, and knowledge management is advantageous.
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What we offer
- Excellent opportunities for further training and professional development
- Flexible working hours (flextime)
- Meaningful and diverse range of tasks
- Crisis-proof job
- We offer you an attractive salary that corresponds to your qualifications and experience.
- The JBA collective agreement stipulates an annual gross salary for full-time employment (38 hours per week) of at least EUR 41,197.80.
- Since JBA aims to increase the proportion of women for this position, applications from women are particularly encouraged.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
JBA – Justizbetreuungsagentur
The Justice Support Agency (JBA) was founded in 2009 and is a public law institution. It provides personnel for the care and support of inmates in correctional facilities and forensic therapeutic centers.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
IT lead operator
- Salary
- from 41.197 € gross/yearEstimated net salary based on the gross salary in the job ad.from 30.319 € net/year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
