Job
- Level
- Experienced
- Job Field
- IT, System, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 60.000 € gross/year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you coordinate customer and technical team interactions to enhance clinical IT services and promptly resolve issues. You optimize data flows and ensure system availability across healthcare applications.
Job Technologies
Your role in the team
- Act as the central point of coordination between customers, clinical stakeholders, and technical teams, ensuring the reliable operation and continuous improvement of clinical IT services.
- Drive service excellence across KIS/HIS, RIS, PACS, and related healthcare IT systems, ensuring agreed service levels and high customer satisfaction.
- Monitor, analyze, and report on service performance and operational KPIs, identifying opportunities to improve system availability, workflows, and user experience.
- Collaborate with customers and internal teams to optimize clinical IT processes, data flows, and interoperability across connected healthcare systems.
- Coordinate and oversee complex incidents affecting clinical systems, driving timely resolution, root cause analysis, and long-term corrective actions.
- Facilitate transparent communication with customers and stakeholders regarding service performance, operational topics, system enhancements, and continuous improvement initiatives.
- Partner closely with DevOps, infrastructure, and application teams to support deployments, integrations, interoperability requirements, and operational efficiency.
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Our expectations of you
Education
- Strong understanding of clinical data flows and interoperability standards such as HL7, FHIR, and DICOM.
Qualifications
- Knowledge of healthcare IT ecosystems, including KIS/HIS, RIS, and PACS.
- Ability to translate operational challenges and customer feedback into service and process improvements.
- Strong stakeholder management and communication skills, with the ability to collaborate effectively across customers, clinical users, and technical teams.
Experience
- Experience working with clinical information systems and healthcare workflows, ideally within hospital, radiology, or digital health environments.
- Experience managing or supporting operational services for healthcare applications, digital health platforms, or clinical systems.
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What we offer
- The minimum gross annual salary for this position is at least 60,000.00 EUR.
- Depending on education and experience, overpayment is possible.
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Benefits
Higher Take-Home Pay
- 👷♂️Additional Insurance
- 🚎Public Transport Allowance
- 👴🏻Company Retirement Provision
- 🍰Employee Stock Option
- 🏝️Summer and Christmas Bonus
Food & Drink
Health, Fitness & Fun
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Siemens AG Österreich
Völkermarkter Vorstadt, Graz, Weiz, Innsbruck, Salzburg, Wien, Linz
At Siemens Austria, we are proud to be one of the leading technology companies in the country. With over 12,500 employees (including our subsidiary companies), Siemens is one of the largest private employers in Austria. We offer our employees top-quality technology products and services, as well as a dynamic work environment that encourages creativity and innovation.
Description
- Company Size
- 250+ Employees
- Founding Year
- 2001
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Electronics, Automatization, Internet, IT, Telecommunication, Engineering Industry
Employer reviews
by devworkplaces.com
Total
(2 Reviews)Career Growth
3.4Culture
3.7Workingconditions
4.2Engineering
2.9
Clinical IT Service Manager
- Salary
- from 60.000 € gross/yearEstimated net salary based on the gross salary in the job ad.from 41.102 € net/year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- English Only
- English only required
