Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 36.000 € gross/year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you assist users with technical issues via the hotline, process support requests in the ticketing system, and train employees on IT applications, while collaborating closely with IT teams.
Your role in the team
- Support for users with technical issues via the hotline
- Receipt, analysis, and processing of support requests
- Recording of disruptions and solutions in the ticket system
- Training employees in the use of IT systems and applications
- Collaboration with other IT teams to optimize processes and systems
- Support for federal internal applications
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Our expectations of you
Education
- Completed training in the IT field or a comparable qualification
Qualifications
- Knowledge of MDM is an advantage
- Excellent German language skills and strong communication abilities
- Teamwork skills, problem-solving orientation, and independent working style
- High service orientation and customer friendliness
Experience
- Initial experience in IT support
- Experience with Apple devices is preferred
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What we offer
- You can expect a responsible role with future prospects.
- The offered annual gross salary is at least €36,000 — overpayment may be possible depending on relevant work experience and qualifications.
- Comprehensive training and development opportunities
- Stable and Secure Employer
- Open communication culture and flat hierarchies
- Exciting Tasks
- Good team spirit and collegial cooperation
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Benefits
Health, Fitness & Fun
- 🎮Gaming Room
- 🙂Health Care Benefits
- 🎳Team Events
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- ♿️No Physical Barriers
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🅿️Employee Parking Space
- 🏠Home Office
- ⏰Flexible Working Hours
- 🍼Day Care for Kids
Higher Take-Home Pay
- 🚙Company Car
- 💻Company Notebook for Private Use
- 🚎Public Transport Allowance
- 📱Company Phone for Private Use
- 🛍Employee Discount
Food & Drink
Job Locations
About Your Employer
ACP Österreich
Feldbach, Graz, Rott, Gmunden, Wien, St. Pölten, Traun
ACP provides businesses, government agencies, and other organizations with end-to-end IT solutions that are tailored to their specific needs. Our comprehensive portfolio includes consulting, procurement and integration services; managed services; data center services; and financing for all types of IT products and systems. We understand the unique challenges these organizations face when it comes to technology, so we offer comprehensive support every step of the way.
Description
- Company Size
- 250+ Employees
- Founding Year
- 1993
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade, Internet, IT, Telecommunication
1st/2nd Level Support Staff
- Salary
- from 36.000 € gross/yearEstimated net salary based on the gross salary in the job ad.from 27.437 € net/year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
