Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 36.400 € gross/year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will assist customers with technical first-level support during software installations, troubleshooting, and maintenance while working with our ticketing system and conducting software tests.
Job Technologies
Your role in the team
- Integrated into the Customer Success Team, which serves as the hub of customer communication, you are responsible for technical first-level support (via phone, remote assistance, and email) as well as installation and setup of the in-house software suite on individual workstations and in network deployments.
- In terms of our online services, you set up customer accounts and perform maintenance and troubleshooting.
- You handle all support cases transparently and solution-oriented in our ticket system and in accordance with the established support process, prioritizing independently.
- In addition, regular technical tests of our software suite before new releases and participation in the technical development of deployment are part of your responsibilities.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- In-depth knowledge of the Microsoft Client operating system Windows
- Basic knowledge of Microsoft Server operating systems (Active Directory, File and Print Sharing) as well as Microsoft SQL Server (installation, operation, and troubleshooting)
- Advanced knowledge of Microsoft Office and basic knowledge of Office automation (VSTO/Add-Ons)
- Problem-solving skills and uncompromising results orientation
- Willingness to further training, especially regarding our software suite
- Absolute reliability towards clients and colleagues - team player
- Open, transparent, and clear communication
- Error-free verbal and written expression
Experience
- Experience in supporting software products, including in network environments
This text has been machine translated. Show original
What we offer
- The annual gross salary is at least 36,400 EUR, with overpayment depending on qualifications and experience.
- The minimum salary is €36,400 gross per year (based on a 38.5-hour week), the actual salary depends on qualifications and experience.
- The salary is paid 14 times a year.
- The Collective Agreement for Information Technology, Data Processing (IT) applies.
- Accrued overtime is partially compensated with time off and partially paid out.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
- 🕺No Dresscode
- 🙅♂️No All-In Contracts
- 🏠Home Office
- ⏰Flexible Working Hours
- 🚌Excellent Traffic Connections
Health, Fitness & Fun
- 👨🏻🎓Mentor Program
- 🧠Mental Health Care
- 🚲Bicycle Parking Space
- 🎳Team Events
- 🙂Health Care Benefits
- 🏋🏿♂️Fitness Offers
Food & Drink
Higher Take-Home Pay
Job Locations
About Your Employer
dvo Software
Wien, Linz
For over 50 years, dvo has been developing software solutions that meet the needs of its customers. With its wealth of experience, dvo today offers comprehensive service and cutting-edge software solutions for businesses of all sizes.
Description
- Company Size
- 1-49 Employees
- Founding Year
- 1967
- Language
- German
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Banking, Finance, Insurance, Internet, IT, Telecommunication, Law, Finance, Economics
Employer reviews
by devworkplaces.com
Total
(1 Review)3.6
Engineering
3.4Culture
4.0Career Growth
3.6Workingconditions
3.5
IT support technician, first-level user support
- Salary
- from 36.400 € gross/yearEstimated net salary based on the gross salary in the job ad.from 27.681 € net/year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
