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Customer Delivery Lead - Cloud Managed Services

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T-Systems Austria GesmbH

Job

  • Level
    Senior
  • Job Feld
    IT, Project, DevOps
  • Anstellung
    Vollzeit
  • Vertragsart
    Unbefristetes Dienstverhältnis
  • Gehalt
    ab 64.554 € Brutto/Jahr
  • Ort
    Wien
  • Arbeitsmodell
    Onsite

    • Job Zusammenfassung

    In dieser Rolle koordinierst du die Qualität der Kundenlieferungen, führst mehrere Teams und optimierst den Service durch Automatisierung. Du managst Projekte hinsichtlich Zeit, Qualität und Budget und stellst die Einhaltung von SLAs sicher.

    Deine Rolle im Team

    • Represent the customer voice in CMS decisions and provide fact-based feedback on portfolio changes, standard adoption and service gaps.
    • Govern customer delivery quality, SLA adherence and risk management across the end-to-end service chain, including effective coordination across the delivery organization and Technical Service Management.
    • Work as peer to the Customer Service Manager to align customer expectations, contract commitments, service quality, growth and optimization needs.
    • Lead multiple teams with overall accountability for operational performance, workforce effectiveness and people management.
    • Own customer delivery services throughout their lifecycle and drive continuous optimization through standardization, automation, modernization or migration where a positive business case exists.
    • Manage cost of service, profitability and commercial transparency for customer delivery.
    • Accountable for customer projects regarding time, quality and budget.
    • Participate in solution delivery sign-off during the deal lifecycle, including review of the proposed delivery model, costing and T&T approach, ensuring operational feasibility and commercial viability.

    Unsere Erwartungen an dich

    Qualifikationen

    • Strong customer orientation with the ability to translate customer needs, escalations and service-chain realities into CMS decisions.
    • Deep ITIL and service management competence across SLA/OLA, incident, problem, change, service readiness, quality and continual improvement.
    • Strong commercial delivery discipline, including cost of service, profitability, business cases, productivity and quality-cost trade-offs.
    • Strong leadership skills to coach, develop and engage managers and employees.
    • Ability to manage end-to-end service-chain performance through functional interfaces, especially Technical Service Management in Delivery.
    • Change leadership capabilities to drive automation, standardization and scalable service delivery models.
    • Excellent communication, decision-making and problem-solving skills.

    Erfahrung

    • Senior customer delivery, service management or managed services leadership experience with strong enterprise customer accountability.
    • Proven experience leading teams in a combined disciplinary and functional reporting environment.
    • Experience working in complex, cross-functional and matrix organizations.

    Unser Angebot

    • You can expect a modern work environment with meal vouchers and attractive health and fitness programs.
    • Flexible work hours, work-from-home options, and our on-site daycare help promote a healthy work-life balance.
    • In addition, you'll enjoy employee discounts, company events, and other benefits.
    • For legal reasons, we would like to point out that the minimum annual salary under the collective bargaining agreement is €64,554 for full-time employment (38.5 hours).
    • The final salary will, of course, be based on your individual experience.

    Benefits

    Work-Life-Integration

    Gesundheit, Fitness & Fun

    Essen & Trinken

    Mehr Netto

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    Job Standorte

    Map of company locations© OpenMapTiles, © OpenStreetMap contributors

    • Standort Wien

      Österreich

    Das ist dein Arbeitgeber

    T-Systems Austria GesmbH

    T-Systems Austria GesmbH

    Graz, Bergheim, Wien, Gmünd

    Als einer der weltweit führenden Anbieter von Informations- und Kommunikationstechnologie (ICT) bietet T-Systems eine globale Infrastruktur aus Rechenzentren und Netzwerken.

    Description

  • Unternehmenstyp
    Etablierte Firma
  • Arbeitsmodell
    Hybrid, Onsite
  • Branche
    Beratung, Internet, IT, Telekom

    • Arbeitgeber-Reviews

    von devworkplaces.com

    Gesamt

    (4 Bewertungen)
    4.0

    • Engineering

      3.7

    • Career Growth

      4.2

    • Culture

      4.0

    • Workingconditions

      4.2
    Alle Reviews anzeigen
    Logo T-Systems Austria GesmbH

    Customer Delivery Lead - Cloud Managed Services

    T-Systems Austria GesmbH
    Gehalt
    ab 64.554 € Brutto/JahrNetto aus dem Bruttogehalt im Inserat umgerechnet.ab 43.528 € netto/Jahr
    Ort
    Wien
    Arbeitsmodell
    Onsite
    Diversität
    Für alle Personen geeignet (m/w/d)
    Nur Englisch
    Nur Englisch erforderlich

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