Job
- Level
- Experienced
- Location
- Vienna
- Working Model
- Onsite
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 3.500 to 4.500€ gross/month
Job Summary
In this role, you will advise customers on using Altova software, troubleshoot technical issues, and provide valuable feedback to developers. Communication occurs through various channels, emphasizing teamwork and problem-solving.
Job Technologies
Your role in the team
- As a Software Support Engineer at Altova, you'll be the trusted expert customers turn to when they need guidance, solutions, and best practices.
- You will assist users in applying Altova software to real-world requirements, diagnose and resolve issues, and provide product insights back to our developers, testers, and technical writers.
- You will communicate confidently in both technical and business contexts and enjoy moving between customer conversations and deep technical problem-solving.
- Beraten Sie Kunden, wie sie Altova-Produkte implementieren können, um ihre Ziele zu erreichen.
- Troubleshoot and resolve technical issues; reproduce, analyze, and document findings.
- Communicate clearly with customers via email, phone, chat, remote desktop, and video.
- Zusammenarbeit mit internen Engineering-, QA- und Dokumentationsteams bei technischen Angelegenheiten.
- Capture customer feedback and contribute to product quality and usability.
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Our expectations of you
Qualifications
- Language skills: Excellent English (C1). German is a plus.
- Communication: Clear, concise writing and speaking in technical and business settings.
- Technical Strengths (any mix of the following is welcome): XML ecosystem: XML Schema, XSLT, XPath, XQuery, XBRL, UML.
- JSON: JSON, JSON Schema, JSON Lines.
- EDI: EDIFACT, X12.
- Databases & SQL: Driver configuration; working across dev/test/prod; JDBC/ODBC/ADO.
- App delivery: Familiarity with mobile app development & deployment (Android, iOS, Windows, HTML5).
- Systems: VM usage; installing/configuring Windows & Linux; containerization (e.g., Docker).
- Generalist mindset: Broad knowledge of software development processes and Internet technologies.
- Must-have skills: Technical Support, Analytical Skills, Enjoy Learning New Technologies.
- Required languages: English C1.
- Nice-to-have languages: German B2.
Experience
- Customer support experience: Providing technical support across email/phone/chat/remote tools.
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What we offer
- A full-time or part-time position in a dynamic and engaging work environment located in the vibrant 1st district of Vienna.
- The role provides an opportunity to develop professionally within the realms of technical support.
- Enjoy a balanced work-life experience with flex-time and innovative teamwork.
- A public transportation pass for Core Zone Vienna.
- No travel required.
- The collective agreement minimum salary is 3,267 EUR gross per month (based on a 38.5-hour week).
- The actual salary range amounts to 3,500 EUR to 4,500 EUR gross per month (on a 38.5-hour basis) depending on the actual experience.
- The salary is paid 14 times per year.
- The collective agreement Information Technology, Data Processing (IT) applies.
- Any accrued overtime is compensated in the form of time off.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Job Locations
About Your Employer
Altova GmbH
Wien
Altova is a company that specializes in developing software tools to help Software Developers with data management, application development, mobile solutions development and Data Integration.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade, Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(2 Reviews)3.2
Culture
2.7Workingconditions
3.8Career Growth
2.5Engineering
3.7
Software Support Engineer
- Salary
- 3.500 to 4.500€ gross/monthEstimated net salary based on the gross salary in the job ad.2.461 to 2.971 € net/month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
