Job
- Level
- Experienced
- Location
- Vienna
- Working Model
- Onsite
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you ensure the stable and performant operation of RUEFA.at, tackle requirements, and coordinate changes along with incident management according to ITIL standards.
Job Technologies
Your role in the team
- Are you comfortable navigating between business requirements, technology, and digital service operations? Do you know how to bring together diverse stakeholders, structure requirements, and ensure stable digital services? Then become an IT Service Manager for RUEFA.at and actively shape the development of our central online portal.
- Responsibility for the stable, secure, and high-performance operation of RUEFA.at
- Gathering, analyzing, and documenting technical requirements in collaboration with internal and external stakeholders.
- Creation and maintenance of user stories, technical concepts, and requirements documentation
- Assessment and prioritization of requirements based on benefit, effort, and feasibility
- Planning, coordination, and monitoring of changes, releases, and deployments
- Management of external service providers and ensuring agreed Service Levels (SLAs)
- Responsibility for incident, problem, and change management according to ITIL best practices
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Our expectations of you
Education
- Completed apprenticeship or degree in Computer Science, Business Informatics, or a comparable field of study
Qualifications
- Strong analytical thinking skills as well as an understanding of business processes and digital solutions
- Structured, independent, and solution-oriented way of working
- Strong communication and coordination skills in dealing with various stakeholders
- Knowledge of tourism processes, travel products, and sales workflows is a plus
Experience
- Several years of professional experience in IT Service Management, Requirements Management, or in the operation of digital platforms
- Experience with Jira, Confluence, or similar tools, as well as knowledge of agile methodologies, is an advantage.
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What we offer
- The minimum gross salary for this position (full-time) is based on pay group C of the collective agreement for employees in travel agencies, with the possibility of individual overpayment.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
VERKEHRSBUERO HOSPITALITY
We want to contribute to our guests' beautiful memories. With our brands in the hospitality, MICE, camping and hostel sector, we bundle friendliness, openness and competence.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Hotel and Restaurant Industry, Tourism
IT Service Manager
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
