Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 47.810 € gross/year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will support service technicians in fault analysis and repairs, perform remote troubleshooting on SCADA systems, and develop technical documentation to optimize wind farm operations.
Job Technologies
Your role in the team
- The main tasks of the department include direct support for service technicians in fault analysis and repair, conducting remote troubleshooting on Power Plant controllers and SCADA solutions, remotely deploying software, creating work instructions, answering technical questions from internal and external customers, and participating in customer meetings.
- By providing high-quality technical support, you help reduce downtime of wind farms in the NCE region and increase their performance.
- Advanced remote error analysis and troubleshooting of Vestas Power Plant controllers and Vestas SCADA solutions.
- Operational support for wind farms as well as participation in a hotline structure for remote assistance to service technicians on site.
- Continuous improvement of existing solutions as well as the identification and dissemination of best practices to enhance quality and efficiency.
- Technical consulting for internal and external stakeholders as well as communication with clients and third parties via Salesforce, email, Microsoft Teams, and phone.
- Collaboration with First-Level and Third-Level Support Teams to develop work instructions, processes, and technical documentation.
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Our expectations of you
Qualifications
- Knowledge of industrial networks and IP networks, including configuration and troubleshooting.
- Knowledge of industrial communication protocols (IEC 101, IEC 104, Modbus, DNP3).
- Understanding of SCADA architectures and power plant controller systems.
- Very good German and English skills in speaking and writing (at least level B2).
- Strong analytical skills as well as a structured approach to problem-solving and root cause analysis.
- Ability to work independently and take responsibility for complex technical topics.
- Good communication skills when dealing with technical and non-technical stakeholders.
- Effective collaboration in international and cross-functional teams.
- Organizational strength as well as the ability to prioritize and coordinate multiple tasks simultaneously.
- Ability to work calmly and efficiently even during critical disruptions and under time pressure.
- High quality orientation, accuracy, and focus on continuous improvement.
- Willingness and ability to continuously learn new technologies and methods.
Experience
- Experience with SCADA systems, server infrastructure, as well as OT/IT environments.
- Experience with Linux servers, SQL databases, and server administration.
- Experience in fault analysis, root cause analysis, and technical troubleshooting.
- Experience in automation technology, preferably in the wind energy sector.
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What we offer
- Structured onboarding program and a permanent employment contract with long-term prospects.
- Varied activities in a forward-looking industry as well as individual opportunities for professional development.
- Overtime account, possibility of working from home up to 8 days per month, free on Christmas Eve and New Year's Eve, and option for a sabbatical.
- Business bike, meal allowances, subsidy for public transportation.
- The compensation is significantly above the collective agreement minimum salary (the collective agreement minimum salary in the metal industry for usage group 4 in the first year: €47,810.14 (annual salary) - credited years of service in usage groups also increase the minimum salary).
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Vestas Österreich GmbH
Vestas ist der weltweite Energiepartner für nachhaltige Energielösungen. Weltweit entwickeln, fertigen, installieren und warten wir Windenergieanlagen und haben mit 92 GW in 79 Ländern mehr Windenergie installiert als irgendein anderes Unternehmen.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
Plant Technical Support Engineer
- Salary
- from 47.810 € gross/yearEstimated net salary based on the gross salary in the job ad.from 34.307 € net/year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
