Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.500 € gross/month
- Location
- Fraham
- Working Model
- Onsite
Job Summary
In this role, you assist employees with IT issues, analyze disruptions in Windows and Microsoft 365, configure devices, and manage user accounts while collaborating closely with the 3rd-level support.
Job Technologies
Your role in the team
- 1st & 2nd Level IT support for our employees regarding technical questions, disruptions, and IT issues.
- Recording, classification, processing, and documentation of support requests and incidents.
- Installation, configuration, and support of PCs, notebooks, mobile devices, and peripherals.
- Setup and management of user accounts, access permissions, and IT workstations.
- Error analysis and troubleshooting in Windows, Microsoft 365, standard software, network, and printer environments.
- Support with IT rollouts, updates, and IT projects at our locations and in the production environment.
- Escalation of complex issues to 3rd-level support and collaboration with IT infrastructure and application teams.
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Our expectations of you
Education
- Completed IT apprenticeship (e.g., HTL, technical school, IT apprenticeship) or equivalent qualification.
Qualifications
- Good knowledge of Microsoft Windows and Microsoft 365.
- Basic knowledge of Active Directory, networking technology, and IT security.
- Technical understanding of hardware, software, clients, and peripherals.
- Strong service orientation and enjoyment of direct contact with users.
- Excellent communication skills, patience, and clear expression.
- Independent, structured, and solution-oriented working style as well as team skills.
- Very good spoken and written German skills as well as good English skills.
Experience
- Professional experience in IT support, helpdesk, or service desk.
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What we offer
- For the position sought, a gross monthly salary of around 3,500 euros is possible depending on qualifications and professional experience.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Job Locations
About Your Employer
Peneder Holding GmbH
Atzbach
We are a successful family-owned company in the construction industry or construction trade and employ more than 300 workers at several locations in Austria, Germany and Switzerland. As specialists in building solutions and fire protection, we have only one goal every day: to help our customers move forward faster and be more successful.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Construction, Real Estate, Building Services
IT infrastructure support / IT support 1st & 2nd level
- Salary
- from 3.500 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.461 € net/month
- Location
- Fraham
- Working Model
- Onsite
- Diversity
- Open for all genders
