Job
- Level
- Senior
- Job Field
- Application, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 4.135 € gross/month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will be responsible for building and optimizing operational processes in digital commerce; you will develop and implement standards and processes to enhance efficiency across multiple European markets.
Your role in the team
- Build the operational backbone of MAM’s digital future.
- As Expert Digital Operations, you will play a key role in shaping how products move through our digital channels.
- You will professionalize fulfilment operations across multiple European markets, shape scalable 3PL and partner structures, connect WMS/OMS-related systems, and create the transparency needed for reliable, data-driven execution.
- This is an expert role with a broad cross-functional scope.
- You will work across Digital Commerce, Marketplace, Supply Chain, IT, country organizations and external partners to solve complex operational challenges, establish new standards and build scalable capabilities for MAM’s digital growth.
- You will join at a time when many structures are still being defined.
- This is a greenfield mandate, not a pure optimization role.
- You will act as an experienced individual contributor and key expert contact for digital operations topics, contributing directly to MAM’s global digital commerce ecosystem.
- Develop and continuously improve MAM’s digital fulfillment and operational capabilities across digital commerce channels.
- Establish scalable standards, processes, and best practices for fulfillment, order management, inventory visibility, and operational execution across multiple European markets.
- Manage and further develop Third-Party Logistics Provider (3PL), fulfillment, and technology partner structures.
- Improve real-time inventory visibility and operational transparency across digital channels, systems and country organizations.
- Identify operational dependencies, risks and bottlenecks across systems, processes, partners and stakeholders — and drive their resolution in a structured and solution-oriented way.
- Define and steer fulfillment KPIs, cost drivers and operational performance metrics to enable reliable, data-driven decision-making.
- Translate complex operational requirements into clear process concepts, implementation priorities and scalable operating model.
- Support of WMS/OMS-related integrations and system improvements.
- Zusammenarbeit mit Landesorganisationen, um eine effektive lokale Umsetzung zu ermöglichen, die operative Leistung zu verbessern und Herausforderungen zwischen Märkten zu lösen.
- Cross-functional alignment with Digital Commerce, Marketplace, Supply Chain, IT, country organizations and external partners.
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Our expectations of you
Education
- Abschluss in Supply Chain Management, Logistik, Operations Management, Betriebswirtschaft oder einem verwandten Bereich.
Qualifications
- Strong ability to navigate complexity, interdependencies and uncertainty while making well-founded operational recommendations.
- Starkes Verständnis für Lagerhaltung, Fulfillment, Auftragsmanagement, WMS/OMS-Integrationen und Bestandsvisibility-Prozesse.
- Starkes finanzielles und KPI-orientiertes Denken, einschließlich Erfüllungsökonomie, Kostentreiber, Lieferantenleistung und operative Effizienz.
- Ability to act as a trusted expert and point of contact across teams, while actively sharing knowledge and contributing to the development of digital operations capabilities.
- Strong analytical and commercial mindset with the ability to translate complex operational challenges into practical solutions.
- Great communication and stakeholder management skills, with the ability to align business, IT, country organizations and external partners.
- Entrepreneurial mindset with a hands-on approach to building, improving and scaling processes.
- Fluency in English.
Experience
- 10+ years of experience in supply chain, fulfillment, logistics, e-commerce operations or digital operations environments.
- Hands-on experience in managing 3PL providers, fulfillment partners, warehouse operations or complex operational ecosystems.
- Proven experience in operational transformation, process standardization or multi-country implementation projects.
- Experience working across multiple countries, stakeholder groups and matrix organizations.
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What we offer
- You will take on a high-impact expert role at the intersection of digital commerce, operations, data, technology and international growth.
- You will work with experienced colleagues across business and IT and actively contribute to building scalable digital capabilities for MAM’s future.
- This role offers a broad, cross-functional scope, high visibility and the opportunity to shape processes, standards and operational capabilities with lasting impact.
- For this position, the collective agreement for employees in the plastics processing industry stipulates a minimum gross monthly salary of EUR 4,135.07 based on full-time employment of 40 hours per week.
- The classification will be made upon submission of the relevant documentation in employment group IV, employment group year after 10 years.
- Your actual salary will be discussed with you personally and will reflect your individual qualifications and experience.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
MAM Babyartikel GmbH
Grow together. With MAM. We are a very unique company – globally successful, stable growth and an enviable working atmosphere. More than 45 years ago, the first MAM pacifier which combined design, functionality and medical safety, was launched in Austria. Today MAM sells more than 90 million baby products in over 60 countries on 5 continents annually.
Description
- Founding Year
- 1987
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consumer Goods, Branded Goods
Expert Digital Operations
- Salary
- from 4.135 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.791 € net/month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
- English Only
- English only required
